Participants

• Computer tech online training attracts a varied audience, including professionals who perform tasks similar to information systems technicians. According to the career resource CIT Career Search, the instruction benefits desktop support specialists, network and system administrators, computer forensics specialists and help desk technicians. Other potential attendees include Internet professionals, electronic commerce specialists and customer support analysts. Electronically delivered computer tech courses also target individuals who possess no technology background but have an intellectual curiosity for computer matters. For advanced courses, training providers and employers often require that attendees hold at least a bachelor's degree in computer science, according to the U.S. Bureau of Labor Statistics. Training seminars intended for experienced computer techs may require that participants possess a master's degree or professional certification.
  
  

Curriculum

• During training, participants log into secure Web portals and learn about real-life occupational challenges that computer technicians face. These include the operating requirements and controls necessary to prevent technological malfunctions in corporate activities. Specifically, trainees learn how to oversee the daily performance of computer systems, enter commands to verify the effectiveness of operating systems, and answer user inquiries concerning hardware and software. In addition, participants learn how to train users in the proper use of technological equipment, refer major software and hardware problems to vendors, and provide technical assistance and support. Equally important, instructors share with attendees their knowledge of regulatory guidelines that computer techs must follow when assuming their responsibilities. These guidelines include Internet privacy laws and user-security rules.
  
  

Skill Set

• Computer specialists who take Web-based courses learn the skills and acumen necessary to execute tasks satisfactorily. These abilities include active listening, reading comprehension, critical thinking and attention to detail. Well-trained computer techs also possess judgment and decision-making ability, deductive reasoning, complex problem-solving aptitude, effective communication skills and problem sensitivity. Deductive reasoning is the ability to apply general rules to specific problems to produce answers that make sense. Problem sensitivity helps computer techs understand and solve users' issues effectively.
  
  

Tools

• Web-based computer tech training teaches attendees the tools necessary to provide effective, sound technical assistance to software users. These tools include computer tool kits, power meters, punches or nail sets, screwdrivers and wire crimping tools, according to O*Net Online, the occupational research branch at the U.S. Department of Labor Statistics. Trainees also familiarize themselves with database user interface and query software, desktop communications software, backup and archival applications and configuration management programs.